Most asked questions about this event — if your answer isn't here, use the "Message the organiser" button below.
What time do doors open?
Doors typically open 30 minutes before the event start time shown on your ticket. Check your confirmation email for the exact time.
Where is Trainscendence and how do I get there?
Trainscendence is at Rolling Stock Lane, Collingwood VIC 3066 — a laneway running off Budd Street. Search "Rolling Stock Lane, Collingwood" in your maps app, follow the lane in, and come through the Trainscendence archway on the left. Closest station is Collingwood (Mernda/Hurstbridge line) — 5min walk. The 86 tram along Smith St stops nearby. Limited street parking — we recommend public transport, taxi, or rideshare.
Is the venue accessible?
The main building is wheelchair accessible via lift to all internal floors and straight into the trains. There are also accessible bathrooms on level 1 and 2. If you have specific accessibility requirements, message the organiser — we'll work with them to accommodate.
What about food and drinks?
Six bars across the venue serving cocktails, beer, wine and non-alcoholic options. No BYO. Food availability varies per event — check with the organiser for this specific event.
What's your refund policy?
Tickets are generally non-refundable, except case-by-case and in line with Australian Consumer Law. You can transfer your ticket to someone else for free up until event start — there's a transfer button on your ticket confirmation email.
I lost my ticket — what do I do?
Search "Trainscendence ticket" in your inbox first. If you still can't find it, message the organiser using the button below and they'll resend your ticket to the original email.
Will there be photography or filming?
Most events have a photographer or videographer for promotional purposes. If you'd prefer not to appear in photos, let the door staff know on arrival and we'll do our best to accommodate.
Can I bring children?
This depends on the event. Most evening events are 18+. Day events and community fundraisers are often all-ages with conditions. Check with the organiser if you need to bring under-18s.